Privacy, Reservation and Cancellation Policies

Legal Notice

These general conditions regulate the use of the service provided by the website www.springhotels.com, owned by the trademark SPRING HOTELS GROUP, which is available free of charge to Internet users. The use of our website implies the user’s status as a user and entails the full and unconditional acceptance by the user of each and every one of the General Conditions in the version published by the company at the moment the user accesses our website, as well as our privacy policy and personal data processing. The user must carefully read the General Conditions on each occasion they intend to use our website. Likewise, the use of the service is also subject to all notices, rules of use, and instructions made known to the user by Spring Hotels Group, as provided in these General Conditions as long as they do not contradict them. Spring Hotels Group reserves the right to deny or withdraw access to its website at any time and without prior notice to those users who breach these General Conditions as well as the Specific Conditions applicable. The data concerning the owners of this website are as follows:

Trademark: SPRING HOTELS GROUP

Legal name:

Arona Gran Hotel S.A.U. (A38501482)

Aparthotel Nautilus S.A. (A38033494)

Neptuno Turística S.A. (A38033502)

Declaration and Limitation of Liability.

Spring Hotels Group disclaims all liability for damages and losses of any nature that may arise from the use that users make of this website, its services, or its content. Spring Hotels Group does not guarantee the availability and continuity of the operation of its website www.springhotels.com and/or its services. However, whenever possible, Spring Hotels Group will give prior notice of any interruptions in the operation of our website and the services offered therein. In this context, Spring Hotels Group disclaims any liability for damages and losses of any nature that may arise from the lack of availability or continuity of the operation of our website and services.

All content available on the website, owned exclusively by Spring Hotels Group, is protected by intellectual property laws. Spring Hotels declares that the industrial property rights (trademarks, trade names, etc.) appearing on this website are its property and are duly protected by existing legislation on industrial property.

Applicable Law and Jurisdiction

These terms and conditions shall be governed by Spanish law, which shall apply to the provisions of these conditions regarding interpretation, validity, and enforcement. The user, expressly waiving any other jurisdiction, submits to the Courts and Tribunals of the User’s domicile for any dispute that may arise from the provision of the services covered by these General Conditions. In the event that the user’s domicile is outside Spain, Spring Hotels Group and the user submit, expressly waiving any other jurisdiction, to the courts and tribunals of Tenerife, Spain.

Protection of Personal Data

In compliance with the provisions of the new European Regulation on the Protection of Personal Data (hereinafter referred to as the “GDPR”), Spring Hotels Group informs you that the personal data you have provided us through the completion of any electronic form on our website, as well as any data you may access as a result of your browsing, consultation, request, or contracting of any service or product, or any transaction or operation carried out through www.springhoteles.com, will be collected in a file for which SPRING HOTELS GROUP is responsible. You may exercise your rights of access to your personal data, rectify inaccurate data, or request their deletion when the data is no longer necessary. The purposes of collecting your personal data will be specifically indicated on each of the pages where the electronic registration form appears.

In general, the personal data you provide will be used to respond to your information requests and to inform you about new activities, products, and services of the hotel. In this regard, your personal data may be segmented and processed to create market profiles for advertising purposes. The consent for the communication of personal data can be revoked at any time, although it will not have retroactive effects. If you have expressed your willingness to receive information via email by completing your details in the corresponding form, you also consent to us sending you commercial communications electronically, as required by the Law on Information Society Services and Electronic Commerce.

If you provide us with personal data of third parties, you declare that you have previously informed such individuals of the content of the data provided, its origin, the existence and purpose of the file containing their data, the recipients of such information, the possibility of exercising the rights of access, rectification of inaccurate data, or requesting their deletion, as well as the identifying information under the terms and conditions established here. Spring Hotels Group undertakes to treat your personal data as absolutely confidential, using them exclusively for the purposes indicated. Spring Hotels Group informs you that it has implemented the necessary technical and organizational security measures to ensure the security of your personal data and to prevent their alteration, loss, processing, and/or unauthorized access, taking into account the state of technology, the nature of the data stored, and the risks they are exposed to, whether from human action or physical or natural means.

General Terms of Use of the Website:

These general conditions regulate the use of the service of the website www.springhoteles.com owned by Spring Hotels Group, available free of charge to Internet users. The use of our website confers user status and implies the full and unconditional acceptance by the user of each and every one of the General Conditions in the version published at the very moment the user accesses our website, as well as our privacy policy and personal data processing. The user must carefully read the General Conditions each time they intend to use our website. Likewise, the use of the Service is also subject to all notices, usage regulations, and instructions made known to the user by Spring Hotels Group, as provided in these General Conditions as long as they do not oppose them.

AUTHORIZATION

The viewing, printing, and partial downloading of the content of the website are authorized solely and exclusively if the following conditions are met:

1. It is compatible with the purposes of the website.
2. It is done with the sole aim of obtaining the contained information for personal and private use. Its use for commercial purposes or for distribution, public communication, transformation, etc., is expressly prohibited.
3. None of the contents related to the website are modified in any way.
4. No graphic, icon, or image available on the website is used, copied, or distributed separately from the rest of the accompanying images. Unauthorized use of the information contained on the website, its resale, as well as the infringement of intellectual or industrial property rights will result in legally established responsibilities.

GENERAL RESPONSIBILITIES

Both access to the website and any unauthorized use that may be made of the information contained therein are the sole responsibility of the person carrying it out.

Regarding the operation and availability of the website www.springhoteles.com, Spring Hotels Group reserves the right to make modifications and updates to the information contained on the website, as well as to the configuration and presentation thereof and the conditions of access, at any time and without prior notice.

Spring Hotels Group is not responsible for security errors that may occur or for the damages that may be caused to the user’s computer system (hardware and software), or to the files or documents stored therein, as a result of:

1. The presence of a virus on the user’s computer used for connecting to the services and content of the website.
2. Malfunctioning of the browser.
3. The use of outdated versions of the browser.

www.springhoteles.com uses virus detection programs to monitor all content introduced on the website. However, the website does not guarantee the absence of viruses or other elements introduced by third parties that may cause alterations to users’ physical or logical systems, electronic documents, and files stored on their systems.

Consequently, Spring Hotels Group will not be responsible in any case for any damages and losses of any kind that may arise from the presence of viruses or other elements that may cause alterations to users’ physical or logical systems, electronic documents, or files.

Additionally, various measures are taken to protect the website against third-party cyber attacks. However, it is not guaranteed that unauthorized third parties may gain access to the type of website usage by the user or the conditions, characteristics, and circumstances under which such usage occurs. Consequently, Spring Hotels Group will not be responsible in any case for damages and losses that may arise from such unauthorized access. The absence of interruptions or errors in accessing the website or its content is not guaranteed, nor is it guaranteed that the website is up to date. Whenever possible and as soon as Spring Hotels Group becomes aware of errors, disconnections, or lack of updating in the content, it will carry out all necessary tasks to rectify the errors, restore communication, and update the content.

Spring Hotels Group reserves the right to interrupt access to its website or any of its content at any time and without prior notice.

4. Regarding the content and quality of the Service, Spring Hotels Group assumes no responsibility for linked content on the website as long as it is external to the website itself, nor does it guarantee the absence of viruses or other elements in them that may cause alterations to the user’s computer system (hardware and software), documents, or files, excluding any liability for damages of any kind caused to the user for this reason.

In the event that any user, client, or third party considers that the content or services provided by the linked pages are illegal or infringe upon the rights or property of the user, a client, or a third party eligible for compensation, particularly if they consist of:

4.1. Activities or content that may be considered illegal according to Spanish criminal law.

4.2. Activities or content that violate intellectual or industrial property rights.

4.3. Activities or content that endanger public order, criminal investigation, public safety, or national defense.

4.4. Activities or content that endanger public health protection, respect for human dignity and the principle of non-discrimination, as well as the protection of health and childhood, it may be reported to Spring Hotels Group. However, the receipt of such communication by Spring Hotels Group shall not constitute knowledge for the purposes of liability as provided for in Article 17 of the LSSICE (Law on Information Society Services and Electronic Commerce). No responsibility is assumed for the lack of usefulness or suitability for a specific use of this website. Nor is it responsible for any damages that the User may suffer due to errors or omissions that the contents of this website may contain, although Spring Hotels Group commits to periodically verify and monitor its contents and information.

5. Regarding the use of www.springhoteles.com, no responsibility will be assumed in any case for the use that Users may make of the website or its contents, nor for any damages and losses that may arise from it.
6. Regarding links to other websites:

Any third-party link to the website must be to its homepage, and the use of “deep links,” “framing,” or any other exploitation of the website’s content in favor of unauthorized third parties is expressly prohibited. Through this website, the User may access websites belonging to and/or managed by third parties. The presence of such links is purely informative and does not constitute an invitation to contract any products or services offered on the destination website.

Industrial Property

The use of the website does not grant the user any rights over trademarks, trade names, distinctive signs, or designs of any kind that appear on the website. The articles, news, legislation, and other public contents whose intellectual property rights do not belong to www.springhoteles.com are published solely for the purpose of informing users. This website is the owner of the source code, design, navigation structure, databases, and various software elements of the website, as well as the industrial and intellectual property rights related to the contents included therein.

Cookies

Spring Hotels Group guarantees to users browsing its website that no cookies are used. Cookies are small data files generated on your computer that allow registered users to be recognized once they have registered for the first time, without having to register for each access to certain areas and services. Cookies allow us to know the date and time of each visit and the content accessed. You have the possibility to configure your Internet browser program to notify you on the screen when cookies are received, as well as to prevent their installation on your computer’s hard drive.

Therefore, unless the user voluntarily provides their personal data to the website through the Contact Forms provided for this purpose, their navigation will be completely anonymous, and no identification will be required to view the content of the website. Spring Hotels Group and the user, expressly waiving any other jurisdiction, submit to the jurisdiction of the courts and tribunals of the company’s domicile for any dispute that may arise from the access or use of the website.

In accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), Spring Hotels Group informs all users of the website who provide or will provide their personal data that these data will be incorporated into a file that is duly registered with the Spanish Data Protection Agency. Users, by checking the box, expressly and freely give their consent for the provider to process their personal data for the following purposes:

1. Sending commercial advertising communications by email, fax, SMS, MMS, social communities, or any other electronic or physical means, present or future, that enables commercial communications. These commercial communications will be related to products or services offered by the provider, as well as by collaborators or partners with whom it may have reached an agreement for commercial promotion among its customers. In this case, third parties will never have access to personal data. In any case, the commercial communications will be made by the provider and will be related to products and services in the provider’s sector.
2. Conducting statistical studies.
3. Processing orders, requests, or any other type of inquiry made by the user through any of the contact forms made available on the company’s website.
4. Sending the newsletter of the website.

The provider expressly informs and guarantees users that their personal data will not be transferred under any circumstances to third-party companies, and that whenever any type of personal data transfer is to be made, prior express, informed, and unequivocal consent would be requested from the owners. All data requested through the website is mandatory as they are necessary for the optimal provision of services to the user. If all the data is not provided, the provider does not guarantee that the information and services provided will be fully tailored to their needs.

The provider guarantees the user the exercise of the rights conferred by law, therefore, they have the right to access their personal data, rectify inaccurate data, or request their deletion. Therefore, in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD), you can exercise your rights by sending an explicit request, along with a copy of your ID card, to web@springhoteles.com.

Likewise, the provider has taken all necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration, and/or access by unauthorized third parties.

Use of Cookies and Activity File

The provider, on its own account or that of a third party contracted to provide measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser through a web server with the purpose of recording the user’s activities during their browsing time.

The cookies used by the website are associated only with an anonymous user and their computer and do not themselves provide the user’s personal data.

By using cookies, the server where the website is located can recognize the web browser used by the user in order to make navigation easier, allowing, for example, access to users who have previously registered, access to areas, services, promotions, or contests reserved exclusively for them without having to register on each visit. They are also used to measure audience and traffic parameters, monitor progress, and the number of entries.

The user has the possibility to configure their browser to be notified of the reception of cookies and to prevent their installation on their device. Please consult your browser’s instructions and manuals to expand on this information. To use the website, it is not necessary for the user to allow the installation of cookies sent by the website or the third party acting on its behalf, without prejudice to the fact that it may be necessary for the user to log in to each of the services whose provision requires prior registration or “login”. The cookies used on this website are temporary and serve the sole purpose of making their subsequent transmission more effective. Under no circumstances will cookies be used to collect personal information.

IP Addresses

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity file duly registered, which allows for the subsequent processing of data in order to obtain purely statistical measurements that enable the knowledge of the number of page impressions, the number of visits to web services, the order of visits, the access point, etc.

Security

The website uses generally accepted information security techniques in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client agrees that the provider obtains data for the purpose of corresponding authentication of access controls.

Any contracting process or any process involving the input of high-level personal data (health, ideology, etc.) will always be transmitted through a secure communication protocol (Https://, etc.), so that no third party has access to the information transmitted electronically.